The Company

HooYu Identify, is an innovative global identity verification product for a multitude of markets including financial services, online gambling, retail and the sharing economy. This exciting new ID solution uses the latest social, biometric and image processing technologies to solve the problem of knowing who you are dealing with online whether they are next door or on the other side of the world. Unlike existing solutions, it does not rely on access to electronic databases to verify identities and is therefore a truly unique, global solution.

The HooYu management team have many years’ experience in the identity verification\tracing industry, having previously built a market leading business which was subsequently acquired by a leading credit reference agency.

The Position

HooYu are looking for a presentable and engaging Pre-sales and Implementation Consultant.

The applicant is responsible for supporting Business Development managers with the communication of technical product specifications to various audiences, ranging from C-level through to technical architects and security specialists. Be able to present the product in different business use cases and highlight how the solution will solve a client’s requirements.  The Primary aspect of this role will focus on the Pre-Sales responsibilities, but is not limited to Pre-Sales, there is a requirement to manage all technical and product related aspects of HooYu’s relationship with our customers.

Work closely with account managers to maintain close contact with the clients regarding product discussions, roadmaps, technical integration assistance and training as required.  Manage implementations and provide technical services to help ensure customer satisfaction and strengthen customer relationships. They are typically the customer’s primary point-of-contact within HooYu to help bring the right people into the discussion at the right time. 

Duties and Responsibilities 

• Provide 1st and 2nd line support to premier customers 
• Provide technical expertise to customers and help address technical questions relating to the HooYu Platform 
• Communicate technical processes and implementation details to internal and external teams, both in formal documentation and verbally. 
• Communicate account and project status with internal teams, including customer support, senior management, and sales 
• Provide advice and guidance as the HooYu platform subject matter expert (SME) to customers directly and support sales managers in client facing scenarios.
• Engage with customer support as a customer advocate to ensure speedy resolution of customer issues 
• Work closely with Product Development team to develop and implement Change, feeding client requirements, supporting with prioritisation and managing client expectations.
• Maintain in depth functional and technical knowledge of HooYu service 
• Help to document best practices in developing and using HooYu 
• Proactively evaluates customer installations for performance tuning actions 
• On-site visits to HooYu clients to provide technical support and training. 
• Undertake discovery and education activities to identify opportunities for HooYu usage across organizational functions and processes 
• Attend client kick off sessions, stand up sessions 
• Adherence to all HooYu policies, standards, procedures and guidelines

 Qualifications, Skills, Experience Required 

• Previous experience within a Sales Engineering role or being a client facing technical account manager. 
• Experience as a senior technical support representative handling product issues. 
• Experience working with API’s (Json) and capable of assisting customers to integrate
• Proven ability to document and implement technical solutions 
• Technical leadership skills for supporting project management, and in managing projects with little supervision. 
• Excellent presentation and communication skills (written and verbal). 
• Experience and talented in customer-facing white board and Online presentations. 
• Proven success managing relationships with customers, vendors and staff. 
• Superior organizational and interpersonal skills. 
• Ability to creatively solve complex technical problems. 
• 3+ years of experience in a related function is required. Direct customer advocacy and engagement experience in pre and post-sales functions. 
• Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment. 

Desired

• Understanding of AML and KYC requirements prevalent in fintech.
• Understanding of Data security and management standards.
• Understanding of internet technologies (such as HTML5, CSS, Responsive Framework, JavaScript/jQuery, XML, Json) an advantage 
• Use of industry standard tools Trello, Jira, Slack, Kanban boards 
• Support Desk experience 
• Experience with POSTMAN or similar.
• Experience with Salesforce.
• Experience with Debugging/trouble shooting processes.
• Experience working with SDK’s for Android/iOS or others like Xamarin or React Native.

If you wish to apply for this role, please send your CV to hr@hooyu.com