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Our Policy
How we use the Personal Data you provide
What Personal Data do you need to provide
How we use Facebook and other online accounts
How we protect your Personal Data
Who may see your Personal Data
Your rights with respect to Personal Data do we hold about you
How long do we keep your data
How can you access or delete your account
How we use cookies
How to contact us

Our Policy

Hooyu Limited is registered in England under company number 07180348 at Unit 8 Quayside Lodge, William Morris Way, London, SW6 2UZ.

HooYu is an online service designed to enable individuals to quickly build trust in each other through a straightforward identity and document confirmation process. To provide the service we need to collect Personal Data from our users. We are committed to maintaining the privacy of any Personal Data that you submit when using the HooYu service and this policy statement tells you how we will deal with such Personal Data.

Being a UK company, we have designed our privacy policy and practices to comply with the European General Data Protection Regulation. We believe that the principles laid down in those regulations offer no less Personal Data protection than those in any other jurisdiction and as such HooYu undertakes, where practicable, to apply those principles and the processes set out herein to its operations globally.

Where HooYu’s operations are subject to privacy legislation outside of the European Union, then this policy shall be applied so far as practicable and consistent with such local legislation. Throughout this policy, the meaning of the term “Personal Data” is as defined in the General Data Protection Regulation ((EU) 2016/679) (“GDPR”).

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How we use the Personal Data you provide

The Personal Data you provide to HooYu may be used only for the following purposes:

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What Personal Data do you need to provide

For the purpose of providing HooYu’s services, including their sale, provision, registration and administration, you may be requested to provide Personal Data such as, but not limited to, the following, without which it may not be possible to provide services to you:

  1. Your name
  2. Your location
  3. Telephone number(s) and / or email address(es)
  4. Address information
  5. Age; date of birth; gender; nationality
  6. Social sign in profile information
  7. Digital images of your face and /or government issued identity documents
  8. Payment confirmation details from PayPal which are transactionID, name, email and amounts

In addition, HooYu will collect other data relating to your time on the website, the use of which is to provide aggregated, anonymous, statistical information which may be used to improve our service. Such data may include, but is not limited to, browser type, device type, IP address, and time / date.

We may also seek Your consent to send you the Hooyu newsletter informing You about the service and providing offers and promotions. If You do not wish to receive the service newsletter or offers, You can unsubscribe at any time by requesting such to support@hooyu.com, or You can write to: Hooyu Customer Services, Hooyu Ltd, Units 8-10 Quayside Lodge, William Morris Way, London, SW6 2UZ.

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How we use Facebook and other online accounts

You may connect your existing social and online accounts to your HooYu profile using the single sign-in services which are offered during the HooYu process. This allows us to analyse the profile information from your accounts to help us to confirm your identity.

HooYu does not:

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How we protect your Personal Data

We take protection of your Personal Data very seriously. We employ good industry practice for the collection, storage, processing and security of Personal Data, including protection against unauthorised access. Our systems are continually upgraded to improve such security in line with latest developments.

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Who may see your Personal Data

HooYu will not share with third parties, rent or sell your Personal Data for any reason that is not set out in this Policy or which is apparent to you at the time the information is provided.

HooYu may disclose Personal Data to HooYu employees and contracted companies acting as data processors on HooYu’s behalf. Data processors acting on HooYu’s behalf may only use the information in line with HooYu’s instructions.

Once you have been through the identity confirmation process you will be shown the information that we propose to send back to the person or company that requested identity confirmation and you will have the opportunity to decide what Personal Data is sent.

HooYu may also disclose Personal Data if required to do so by law or in the good faith that such disclosure is necessary to: (i) comply with legal process or assist law enforcement agencies including the Police and the Information Commissioner’s Office; (ii) respond to claims of a violation of the rights of third parties; or (iii) protect the rights, property or safety of HooYu, its users, or the public.

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Your rights with respect to Personal Data do we hold about you

Under GDPR you have the following rights:

Right of Access

You have a right to request confirmation that Hooyu is Processing Your Personal Data and to require access.

Right to Rectification

You have a right to request that we correct any inaccuracies in your Personal Data..

Right to Erasure / to Restrict Processing / to Object to Processing

You have a right to request that we erase Your Personal Data or restrict Processing, or to object to Processing.

We will respond to all of the above requests within 30 days and without charging a fee. We may require you to give reasonable proof of your identity before acting on any such requests.

Such requests should be directed to support@hooyu.com.

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How long we keep your data

We will retain your Personal Data only for as long as your account is active or as it is needed to provide the agreed services or as is necessary to comply with our legal obligations, resolve disputes and enforce our agreements. Thereafter, we will delete your Personal Data with the exception of your name and email address and a summary of any transactions that you were involved in.

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How can you access or delete your account

If you want to terminate your HooYu account, email us at support@hooyu.com with details of your account (username, email address, first name and last name). For security we will confirm to you by email before closing your account. When confirmed your account will be closed and your ability to log in deactivated immediately.

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How we use cookies

In common with most websites we use “cookies”. A cookie is used to enable various functions of the service and to track progress. You have the right to reject the use of cookies but you should be aware that we may not be able to provide all our services to you if you reject them.

What are Cookies

A Cookie is a text file containing small amounts of information that will be downloaded to your computer when you use Hooyu. Each time you return to Hooyu this information will be automatically sent back to the Hooyu servers enabling it to identify the computer that is connected to the Hooyu Service and to recall your personal settings for use of the Hooyu Service. Cookies do not contain Personal Data. Cookies do lots of jobs and are a commonplace tool used by all major websites. They enable things such as navigating between pages efficiently, remembering user preferences, and generally improving the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

There is legal regulation around how cookies are used and the agreement required from users and Hooyu is committed to meeting these requirements.

What types of cookie does Hooyu use and obtaining your agreement

The two categories of cookie that Hooyu uses are:

Category 1 - Strictly necessary cookies

These cookies are essential in order to enable you to move around the Hooyu Service and use its features. Without these cookies, Hooyu could not provide the Hooyu Service to you. You may not use the Hooyu Service if you do not wish these cookies to be placed on your computer.

Category 2 – Tracking and analytics cookies (sometimes known as “performance” and “monitoring” cookies)

These cookies collect information about how visitors to Hooyu use the site, for instance which pages are used most often, and allow Hooyu to remember choices you make such as your user name. The information collected using these cookies cannot track your browsing activity on other web sites. By using Hooyu, you agree that these cookies can be placed on your computer.

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How to contact us

If you want to request information about our privacy policy you can contact us:

By email: support@hooyu.com
By phone: +44 (0)207 909 2172
By mail:
Hooyu Limited,
Units 8-10 Quayside Lodge,
William Morris Way,
London, SW6 2UZ
Email us at support@hooyu.com

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