What documents are accepted by HooYu?
How long is my data stored?
Does HooYu gain access to my social profile username and password?
What does Unconfirmed mean?
I don’t know why I received this request
What does the person requesting the ID verification see?
I don’t have a Webcam on my PC, can I still complete the verification?
How do I make sure my document is readable?
How can I delete my data?
Monday to Friday - 9.00am - 5.30pm GMT (London, United Kingdom)
Saturday and Sunday – Closed
In our help section we hope to cover a lot of the questions that you may have about the HooYu service, however if we have missed something and you need our help please email us on firstname.lastname@example.org.
We will respond to your request as quickly as possible. If your inquiry is during business hours, we aim to respond within the hour. All other enquiries are answered within 24 hours unless sent over the weekend , in which case, we will respond the next working day.
If you wish to write to us, then please do so at:
Unit 8 Quayside Lodge
William Morris Way
HooYu supports most government issued Passports, National Identity cards and Driving licences that conform to the International Civil Aviation Organisation (ICAO) machine readable standard. These include;
HooYu does NOT currently support the following documents;
HooYu will delete all copies of your documents and any social profile data as soon as the results have been sent to the requestor. HooYu will retain your HooYu account profile information and summary confirmation results that were sent to the requester as a record of the transaction. This information is clearly visible to you at completion of the verification process.
If you begin the verification process and do not complete before 72 hours, your data will be deleted and you will have to start again.
If HooYu was unable to confirm your identity it is because there was not enough information provided to establish your identity confidently.
Possible reasons may include;
To be able to confirm your identity you can try adding more social profiles or additional documents. HooYu will automatically let you know when you have provided enough information to be confirmed.
If you have received a request from HooYu and do not recognise the person sending you the request you should not proceed with the verification. Please forward the SMS or email to us at email@example.com or click on the link “I don’t want to confirm my identity” link on the welcome page.
The person making the request will receive summary information about your identity. At no point does HooYu disclose your social profile data or reveal any copies of your identity documents to the requestor.
The requestor will see a report including;
You have the option to include additional contact details should you wish to share them but you must actively choose to share these before they are disclosed to the requestor.
No, HooYu does not gain access to your social profile username and password. Services such as Facebook connect and sign in with LinkedIn are controlled and maintained by the social network themselves. These services allow HooYu to register your details and evaluate your ownership of these profiles only.
Thats ok, you have the option to complete the verification process by selecting the mobile icon on the verification page. This will allow you to transfer the request to your smartphone to complete the process. You will be able to use the camera on your phone to submit documents and selfies.
Submitting document copies can be tricky but there are a few simple steps you can take to achieve the best possible results. These include;
Instant feedback is provided when uploading documents to help you load a good image and following these steps will ensure the best results.
If you want to terminate your HooYu account, email us at firstname.lastname@example.org with details of your account (username, email address, first name and last name). For security we will confirm to you by email before closing your account. When confirmed your account will be closed and your ability to log in deactivated immediately.